Cannot login on ranking server

General PokerTH Issues
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sp0ck
Posts: 89
Joined: Mon Mar 15, 2021 12:54 pm

Hi anwii,

first of all: here are no customers at all!
This is an open source project supported by human beings in their free time - and of course for free!

2nd: apologies for not answering in time. Me I'm in hospital these weeks and boehmi has to reply to most posts alone.

Did you even take the time reading a post, or did you just take a look to the topic titles only - lazily demanding help first?

Me personally gets the impression, that this platform is not the right one for you ... but:

Please try to use the 'forgot password' function.

Let us know if that works for you!
boehmi
Posts: 163
Joined: Wed Mar 17, 2021 12:24 pm

HAL wrote: Sat May 08, 2021 7:53 am Hello,

Also getting ... "Invalid login. Please check your username and password."
Please reset your password with the link in my signature. Make sure you don't block JavaScript.
HAL
Posts: 2
Joined: Sat May 08, 2021 5:57 am

Fixed. Thank you.

(Apologies for not reading your "Please read BEFORE posting!" post before posting.)
needhelpwithlogin
Posts: 2
Joined: Thu May 13, 2021 5:47 pm

Could someone help me with regaining access to my account 'Bingo' please?

I still have the password and the email address I originally registered 'Bingo' with. Login for an internet game with the pokerth software gives "invalid login". Login on this forum is rejected for wrong password. Password reset mail doesn't arrive. Registering 'Bingo' again is rejected for existing login. I'm out of ideas on how to regain access to my account 'Bingo'. I remember this has happened before, and back then it got solved with help from an administrator. (The administrators page is currently disabled, so I found no other way than registering on this forum again to post this request for help.)
User avatar
sp0ck
Posts: 89
Joined: Mon Mar 15, 2021 12:54 pm

needhelpwithlogin wrote: Thu May 13, 2021 6:01 pm Password reset mail doesn't arrive.
The email was sent, but it did not reach your INBOX due to a soft bounce - which is most often a result of a spam filter.

I did reset your pw reset token now, so that you can try again.

Please add webmaster@pokerth.net to your contacts - also check if you can allow this email address in your spam filter.
Do the password reset again.

Regards.
needhelpwithlogin
Posts: 2
Joined: Thu May 13, 2021 5:47 pm

sp0ck wrote: Fri May 14, 2021 6:43 am I did reset your pw reset token now, so that you can try again.
Do the password reset again.
That solved the problem. This time the automatic e-mail did arrive. Thanks for your intervention!
Bingo
Posts: 3
Joined: Tue Nov 21, 2017 12:00 am

needhelpwithlogin wrote: Sat May 15, 2021 6:49 pm
sp0ck wrote: Fri May 14, 2021 6:43 am I did reset your pw reset token now, so that you can try again.
Do the password reset again.
That solved the problem. This time the automatic e-mail did arrive. Thanks for your intervention!
Errrrrr... it is not fully solved. Logging in on the forum now works, but logging in with the pokerth software for an internet game does not yet work, with error message "invalid login". Help?
boehmi
Posts: 163
Joined: Wed Mar 17, 2021 12:24 pm

Bingo wrote: Sat May 15, 2021 7:02 pm Errrrrr... it is not fully solved. Logging in on the forum now works, but logging in with the pokerth software for an internet game does not yet work, with error message "invalid login". Help?
Hi,

please make sure that you don't block JavaScript in your browser. Maybe try another browser. The JavaScript is necessary for creating the game account or change the password in the game account.
Bingo
Posts: 3
Joined: Tue Nov 21, 2017 12:00 am

boehmi wrote: Sat May 15, 2021 8:16 pm please make sure that you don't block JavaScript in your browser. Maybe try another browser. The JavaScript is necessary for creating the game account or change the password in the game account.
Tried again, not yet solved. I mean: Javascript is on, I now did another password reset, login on the forum works with the new password, and logging in with the pokerth software for an internet game does not work with that new password, with error message "invalid login". Strange!
kieran_omalley
Posts: 1
Joined: Sat May 15, 2021 9:56 pm

Hey guys, im having the same problem as above. I can log in onto the forum just not the software
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