Cannot login on ranking server

General PokerTH Issues
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Mitrovah
Posts: 2
Joined: Tue Feb 23, 2021 12:00 am

I have uninstalled, reinstalled the 1.1.2 client, cleared cache. I use the xml.z server for internet games.
I have reset my passwd several times using a passwd generator
I reset it once, waited 12 hours, still no joy.
I can access and click in and out of all the sections of the forum. I have changed my passwd inside the user control panel several times.
I get messages, cannot recognize usr or passwd, 2nd attempt says you can't login in right now try gain later. Could you completely delete my login/profile/email and let me re-register? I would like to use the same email, its my best junk/online alias.
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Last edited by Mitrovah on Tue Apr 06, 2021 1:13 am, edited 1 time in total.
Mitrovah
Posts: 2
Joined: Tue Feb 23, 2021 12:00 am

I also tried a throwaway login, username: "mahatma" if you must know. Still doesn't work.
JerryKhan
Posts: 2
Joined: Sat May 26, 2018 12:00 am

Hi,
I've tried the "forgot password method" several times and I still don't get access to the game. (Invalid login, Please check your username and password)

and btw is there a way to change this board display for the user to something visible other than grey on black?

Thanks.
Last edited by JerryKhan on Tue Apr 06, 2021 8:31 am, edited 2 times in total.
boehmi
Posts: 71
Joined: Wed Mar 17, 2021 12:24 pm

Kiera wrote: Tue Apr 06, 2021 12:01 am I can log in forum. Tell me I am blocked indefinitely when trying to log in new server.
I activated your account manually. Try again now.
boehmi
Posts: 71
Joined: Wed Mar 17, 2021 12:24 pm

Mitrovah wrote: Tue Apr 06, 2021 1:08 am I have uninstalled, reinstalled the 1.1.2 client, cleared cache. I use the xml.z server for internet games.
I have reset my passwd several times using a passwd generator
I reset it once, waited 12 hours, still no joy.
I can access and click in and out of all the sections of the forum. I have changed my passwd inside the user control panel several times.
I get messages, cannot recognize usr or passwd, 2nd attempt says you can't login in right now try gain later. Could you completely delete my login/profile/email and let me re-register? I would like to use the same email, its my best junk/online alias.
Fixed your account.
boehmi
Posts: 71
Joined: Wed Mar 17, 2021 12:24 pm

JerryKhan wrote: Tue Apr 06, 2021 8:01 am Hi,
I've tried the "forgot password method" several times and I still don't get access to the game. (Invalid login, Please check your username and password)
Fixed your account. For some reason your username was in lower case in the game database.
JerryKhan wrote: Tue Apr 06, 2021 8:01 am and btw is there a way to change this board display for the user to something visible other than grey on black?

Thanks.
You can change the theme in the top bar.
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Kiera
Posts: 2
Joined: Tue Nov 29, 2016 12:00 am

tyvm, it does now work.
Castanyer
Posts: 3
Joined: Tue Apr 06, 2021 9:33 am

Hi all, I'm in the same way, I can't login in ranking server: "your user is blocked indefinly" . My username was Joanetc,
Mr. Sp0ck change my user ( my user in this forum is Castanyer, and Game-user is JoanetC ) in 28 December of 2018.

Now, i follow the instructions (reset password,and activation account...) several times,.. and nothing :(

Sorry for my poor english.
Thanks.
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boehmi
Posts: 71
Joined: Wed Mar 17, 2021 12:24 pm

Castanyer wrote: Tue Apr 06, 2021 10:34 am Hi all, I'm in the same way, I can't login in ranking server: "your user is blocked indefinly" . My username was Joanetc,
Mr. Sp0ck change my user ( my user in this forum is Castanyer, and Game-user is JoanetC ) in 28 December of 2018.

Now, i follow the instructions (reset password,and activation account...) several times,.. and nothing :(

Sorry for my poor english.
Thanks.
Your forum account is tied to the gaming account. So you have 2 accounts now and both are working now.
JerryKhan
Posts: 2
Joined: Sat May 26, 2018 12:00 am

boehmi wrote: Tue Apr 06, 2021 8:57 am
JerryKhan wrote: Tue Apr 06, 2021 8:01 am Hi,
I've tried the "forgot password method" several times and I still don't get access to the game. (Invalid login, Please check your username and password)
Fixed your account. For some reason your username was in lower case in the game database.
JerryKhan wrote: Tue Apr 06, 2021 8:01 am and btw is there a way to change this board display for the user to something visible other than grey on black?

Thanks.
You can change the theme in the top bar.
Thanks a lot, it works!
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